TripHub, LLC Privacy Policy

Last modified: 02/06/2024

Introduction

TripHub, LLC (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this privacy policy. This privacy policy describes:

• The types of information we may collect or that you may provide when you download, register with, install, access, or use TripHub® (the “App”); and
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This privacy policy applies only to information we collect in the App and in email, text, our website and other electronic communications sent through or in connection with the App.

This privacy policy DOES NOT apply to information that:

• We collect offline or on any other apps or websites, including websites you may access through the App; or
• You provide to or is collected by any third party (see, Third Party Information Collection, below).

Other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this privacy policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use the App. By downloading, registering with, or using the App, you agree to this privacy policy. This privacy policy may change from time to time (see, Changes to our Privacy Policy, below). Your continued use of the App after we revise this privacy policy means you accept those changes, so please check the privacy policy periodically for updates.

Children Under the Age of 16

The App is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at support@triphubapp.com.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.

Information We Collect and How We Collect It

We collect information from and about users of our App:

• Directly from you when you provide it to us; and
• Automatically when you use the App.

Information You Provide to Us

When you download, register with, or use the App, we may ask you provide information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, or ANY OTHER INFORMATION THE APP COLLECTS THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER AN APPLICABLE LAW as well as any other identifier by which you may be contacted online or offline (“Personal Information”); and
• That is about you but individually does not identify you, such as:
  • Your mobile device and its characteristics and functionalities.
  • Your use of the App; and
  • Your use of third-party applications and resources.

This information includes:

• Information that you provide by filling in forms in the App, information provided by you in registering to use the App, posting material, and in responding to inquiries and surveys initiated by us, and information provided when you report a problem with the App;
• Records and copies of your correspondence, including email addresses and phone numbers, if you contact us;
• Details of transactions and interactions with other persons that you carry out through the App, including potentially financial information in using the App; and
• Your search queries on the App.

You, and other individuals invited by you or from whom you have accepted an invitation (your “Friends”), will be able to share information with respect to that adventure you and your Friends anticipate or actually engage in making (a “Trip”). You or the person initializing the Trip is responsible for naming the Trip. Information about your Trip is accessible only to you and your Friends. You may provide information for publication or display (“Posts”) exclusively for your Trip. Because those Posts are accessible by every one of your Friends included in the Trip, you must recognize that your Posts are transmitted at your own risk. While any person using TripHub may delete TripHub and cease to use it or even exit a particular Trip, TripHub does not allow you or any Friend to opt out of particular Posts, so you need to be aware all Friends who have joined a Trip will continue to be able to see your Posts notwithstanding your having deleted TripHub and ceased to use it or even exited a Trip. Additionally, be aware that no security measure is perfect or impenetrable. Additionally, we cannot control the actions of Friends with whom you may choose to share your Posts. Your Friends might share your Posts, therefore, we cannot and do not guarantee that your Posts will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

When you download, access, and use the App, it may use technology that automatically collects:

• Usage Details - We may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App;
• Device Information - We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.
• Stored Information and Files - The App also may access metadata and other information associated with other files stored on your device, including, for example, photographs, audio and video clips, personal contacts, and address book information; and
• Location Information - While the App does not collect real-time information about the location of your device, we use the Google Maps APIs for location information and by using the App, users are bound by Google Terms of Use. You must be aware that other third- party applications may collect such information as well, so you need to have reviewed all third-party privacy policies and confirmed that you wish to continue to use them before you do use them.

If you do not want us or any third party to collect this information, do not download the App or delete it from your device.

Third-Party Information Collection

When you use the App, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

• Advertisers, ad networks, and ad servers;
• Analytics companies;
• Function application providers, such as Google Maps, OpenTable, Hotels.com, Airbnb and such other entities;
• Your mobile device manufacturer and
• Your mobile service provider.

These third parties may use tracking technologies to collect information about you when you use the App. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Information, to:

• Provide you with the App and its contents, and any other information, products, or services that you request from us;
• Fulfill any other purpose such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience;
• Give you notices about your account;
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us; and
• Notify you when App updates are available, and of changes to any products or services we offer or provide though it.

The usage information we collect helps us to improve the App and to deliver a better and more personalized experience by enabling us to:

• Estimate our audience size and usage patterns;
• Store information about your preferences, allowing us to customize the App according to your individual interests;
• Speed up your searches; and
• Recognize you when you use the App.

We use location information we collect to help you navigate to your various activities, accommodations, and other points of interest during your Trip.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual or device, without restriction.

In addition, we may disclose Personal Information that we collect, or you provide:

• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Company about the App users is among the assets transferred;
• For any other purpose disclosed by us when you provide the information;
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• To enforce our rights arising from any contracts entered into between you and us, including the App End User License Agreement. See legal section in the App.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others, including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. You need either to cease using the App or ensure that you are comfortable with the use of your Personal Information by third parties whose applications you might access through the App.

We do not control third parties’ collection or use of your information to serve interest-based advertising. Third parties might provide you with ways to choose not to have your information collected or used in a particular way. You need to review your ability to opt out of receiving targeted ads from members of the Network Advertising Initiative at its website.

[Residents in certain states, such as California, may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.

Accessing and Correcting Your Personal Information

You can review and change your Personal Information by logging into the App and visiting your account profile page.

You may also send us an email at support@triphubapp.com to request access to, correct, or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your Posts from the App, copies of your Posts may remain viewable in cached and archived pages, or might have been copied or stored by other App users. Proper access and use of information provided on the App, including Posts, is governed by our terms of use. See legal section in the App.

Residents in certain states, such as California, may have additional Personal Information rights and choices. Please see Your State Privacy Rights for more information.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. To learn more about California residents’ privacy rights you may inquire at: support@triphubapp.com

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information;
• Access and delete certain personal information;
• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah); and
• Data portability;
• Opt-out of personal data processing for:
  • targeted advertising (excluding Iowa);
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah); and
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please contact us at support@triphubapp.com. To appeal a decision regarding a consumer rights request, contact us at support@triphubapp.com.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: support@triphubapp.com. Please know we do not currently sell data triggering that statute's opt-out requirements.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in Posts. The information you share in Posts may be viewed by any Friend who has access to the Trip about which you Post.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through our App. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users’ Personal Information, we will notify you by email to the primary email address specified in your account.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address and phone number for you and for periodically visiting this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

support@triphubapp.com.